Q: Who is Mr. Peabody ?
A: You see him in the upper-left corner of your screen:
Mr. Peabody is a cherished Maltese topping out at five pounds. He's been the mascot of three fine art galleries named after him (Peabody Gallery) in the San Francisco Bay area, and is the proud 'owner' of Peabody Pet Portraits. He has grown up in the galleries and knows many of the customers well. His entire life has centered around fine art originals and limited editions, and is pleased to be able to produce custom fine art works for his canine and feline friends around the world.
A: Click on the 'Ordering' tab near the top of your screen for a concise recap on ordering.
Q: What Forms of Payment are Accepted ?
A: We accept most forms of payment:
We accept Visa, Master Card, American Express and Discover credit cards. You may also send a check or money order. All credit card information entered at checkout is encrypted to secure the information and guard against theft and unauthorized use. If you do not feel comfortable entering your credit card information on-line, you may call us at 877-778-7546 to provide it. Payment must be received before the creative efforts on your artwork is begun.
For information on remitting payment internationally, click on the 'Ordering' tab near the top of your screen and read the 'International Purchases' section.
Q: What Makes These Portraits Special ?
A: More than a decade of experience in fine art and premier customer service:
As the ‘owner’ of three fine art galleries for over a decade, Mr. Peabody understands the issues involved in creating fine art reproductions. His goal is to provide the finest reproductions of your pet on quality canvases and exquisite art papers. Archival inks and UV protective coatings combine to create a lasting piece of quality artwork. And the artists that will work with your photo or digital image to create the style of your choice are dedicated to providing you with an image that you will cherish.
Q: What Type of Photos Should I Submit ?
A: We can handle almost anything, but there are preferences:
Click on the 'Sending Your Photos' button on any style selection/order page to see the photo submission criteria pertinent to that style.
Q: May I Submit a Professional Photograph ?
A: Yes, but only under certain conditions:
If you have a photograph of your pet that was taken by a professional photographer or is a copyrighted image of any type, you must have a release form from the photographer or copyright holder which gives us permission to use the photograph. We cannot knowingly create from any type of copyrighted material without permission from the copyright owner.
Q: How Long Will It Take To Receive My Portrait ?
A: From order placement, thru proof selection, to final delivery is usually a week to ten days:
After you have made your final selection from the proof(s) we send to you, allow up to 10 days to complete the final portrait (usually sooner). It will then be sent by one of the major common carriers to your doorstep.
HINT: If you have not left enough time to complete the process in time to give as a gift, consider a gift certificate. Contact us about our adorable Gift Certificate option.
Q: Can I Make Revisions to the Proof ?
A: We try accommodate your wishes as best we can:
Each image we work on is unique, and several hours of design time can be invested to create your initial proof(s). Simple revisions to your favorite proof, such as a background color change, will be accommodated. If extensive changes not previously conveyed are desired, there may need to be additional design charges applied. It is our desire to work with you to obtain the end result that is most pleasing. We go to every length to apply our artists' talents to deliver your pet in the most beautiful portrait and to retain the individuality of your pet. Every client is very special to us and it is important to us that we provide the highest quality portrait possible.
Q: How is My Portrait Delivered, and When ?
A: We've been shipping artwork for more than a decade and know the best ways to do it:
Your finished portrait will be sent to you boxed or in a tube. If you have ordered a stretched canvas, your piece will be boxed. If you have ordered unstretched canvas or fine art paper, your piece will be carefully rolled and placed in a tube for delivery. Our standard shipping is by ground via one of the major common carriers. Expedited service is available for an additional charge -- Please note that request on your order. We package all our products with exceptional care.
Transit damage occurs in less than 1% of our shipments. Should any product arrive damaged, please save the packaging and e-mail or call us. We will request that you repackage it similar to the way you received it. We will then have the carrier pick it up from you within a few days, and we will repair or replace it once we receive it back. There will be no additional charges associated in the case of such a return/replacement.
Q: Who Owns the Copyright to the Artwork ?
A: The artist/publisher always owns the copyright to artistic creations:
As with all art forms, the artist and/or publisher retains the copyright and all rights of reproduction to the completed work. If you have a specific need to use one of our creations for another purpose, please contact us and we will happily discuss a usage fee/release. The commercial use or reproduction of created images is expressly prohibited without written permission. (It is under this same legal premise that we must require you to supply the written permission to create from any copyrighted works you may send to us).
We may use an image created for you as an example on our website or within other promotional materials of our own. If you do not wish your image to be used within Peabody Pet Portrait's promotional structure, please explicitly let us know when you place your order, so we can flag your order and honor your wishes.
Q: How Do I Care For My Portrait ?
A: There are things to do to add to your artwork's longevity:
Art On Paper: Any fine art reproduction on archival paper should be framed behind a U.V. protective glazing (either U.V. glass or UV acrylic). In addition, the artwork should be kept from touching the glazing, by means of matting or framespacing the surfaces away from each other.
Art On Canvas: If your art was printed on archival canvas, it should be stretched onto a stretcher bar. A canvas is not meant to be framed under a protective glazing. If you particularly desire to have your artwork protected under glass or acrylic, order it printed on paper.
Regardless of what your artwork was printed on, the first rule of protecting any fine art print is to hang it away from direct sunlight. Artwork will fade when exposed to any form of light, but will fade most rapidly when exposed to direct sunlight. Our portraits are printed on fine art canvas and papers, and the highest quality archival inks are used for longevity (rated for up to 80 years). And finally, each print is sealed with a fade resistant coating to improve the durability of the artwork. If properly protected, your artwork can last for many decades, but much less under extreme conditions.
Q: Can I Give a Gift Certificate ?
A: Absolutely. It makes a wonderfully unique gift:
Yes. Mr. Peabody believes that you cannot find a better gift for a friend or family member. A beautiful fine art pet portrait provides the personal touch for that special human. Let us provide the perfect presentation. You pick the dollar amount and we take care of the rest The personalized gift certificate will include your message. We will provide complete information to the recipient about the options available and how to submit their photos. What a perfect idea!
Q: Do You Offer International Shipping ?
A: We routinely ship overseas:
If you are outside the US, we recommend selecting the unstretched option on canvas (or choose fine art paper instead of canvas). Paper and unstretched canvas can be placed in a tube and shipped to you more cost effectively and safely. By providing us your full address, we will be able to email you an accurate shipping quote. Upon approval of the shipping quote, we will begin processing your order. If you do not agree with the quote, you may cancel your order at no cost.
Click on the 'Ordering' tab near the to of your screen for more international-related information under the 'International Purchases' section.
Q: Can I Reorder a Previously Created Portrait ?
A: We can reproduce any order in our database at any time:
Each order we create for you is saved in a database archive. This allows you to place an order at any time in the future. You can order the same design or use the image in a different style format. For example, if you want to take your original single pop art design and order a multi-image pop art, no problem.
Q: Can You Do People Portraits ?
A: We do people, cars, boats, houses, you name it:
Yes, Mr. Peabody knows that people also like to have their portraits done. So, the same ordering process applies. Follow the paw prints to make your design selection, complete the order form and submit your photo(s). It’s that simple. No discriminating against species. Everything that's important to you should have its own spot on your wall.
Q: How Do I Create the Best Images to Send ?
A: Here are some important guidelines:
The quality of your finished portrait will depend, to a large degree on the quality and size of the image(s) you can supply to us. Whether you are supplying the image(s) in the form of a photo print or as a digitized computer file, the quality, size and the resolution of the original image are key to being able to create an accurate enlargement. A very tiny section of a small photograph or a digital photo shot at a low resolution will blow up to be a very grainy and/or blurry 16" by 20" enlargement.
That having been said, here's the good news. Because we are artistically rendering your images into a different form, we can accommodate original images having somewhat lower resolution than if we were simply reproducing your image as a direct photographic enlargement. This means you have more original photos and snapshots to choose from. However, the rule still stands that the better the quality, the larger the size and the higher the resolution of the image you can provide, the better can be the appearance of your final portrait.
So here are some more specific guidelines:
Printed Photographs
We actually prefer photographs/snapshots, because that gives us control over the digital scanning, allowing us to scan at the resolution most appropriate to its ultimate enlarged size. Provide photos with the least blur. The blur enlarges along with the rest of the subject (the pet). Also look for photos where the subject itself is the largest. If the size of the subject is less than the size of a quarter, you should probably look for a larger photo.Digital Photos
Shoot your digital photos at your camera's highest resolution. Digital cameras usually have several resolution options so you can capture your images at the resolution appropriate to the image's ultimate use. Lowest resolution images are fine for use on the web, and also take up the least amount of the camera's memory space. Your camera's highest resolution will capture the most picture information, which is exactly what you want. The consequence of shooting at the highest resolution is that it takes up the most amount of your camera's memory space. The more space your digital photos occupy, the better is their opportunity for enlargement.Your digital photos can get quite large (several megabytes in size) making them poor candidates for email attachments. If you have the option, it would be best to 'burn' your digital image files onto a CDROM and send it to us via USPS. Please write your job id number on the CD so that there's no confusion.
If you have them, send more photos rather than less. Indicate to us your favorites. That will give us more options to choose from in case your single favorite just does not work well with the portrait style you like (difficulties like too many shadows, too much glare, insufficient contrast, etc.)
Also, click on the 'Sending Your Photos' button on any style selection/order page to see the photo submission criteria pertinent to that style.
A: Yes, because you're going to love it!
We are so confident from all the pleasant experiences with our customers, that we guarantee you'll like it. And if, for any reason, it does not live up to your expectations, simply repackage it in the same container it came in and mail it back to us for a full refund. But expect to hear from us, because we'll want to know if there's anything we can do to make your experience with us 'positively' memorable.
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Art Gallery
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